IVR Solutions

Online Net India IVR services with powerful features- Single number for your business (Voice call, voice mail, missed call or Conference, etc)

• ● Lead Management with the CRM module live tracking of calls (Check the traffic of ongoing calls from the panel from anywhere)
• ● All key IVR functionalities under a single platform
• ● Customizable Reporting Format
• ● Provision to export in excel with user rights
• ● Dashboard Templates with user rights
• ● User definable filters in reporting format also helps the operational staff to gain details
• ● Essential for strategic management decisions

Coins-based credits/recharge

• ● Define different actions throughout the day. (E.g. voice mail during non-working hours and talk to agent during working hours).
• ● Defining different course of action on holidays.

Follow-up CRM (supervisor/agent can assign a follow-up date for the caller for the agent).

• ● Ongoing calls and calls waiting in the queue can be viewed by the supervisor, so he will know which agents are the most active and which are not. The agent can also log into the panel. And, see the pending &, closed follow ups assigned to him.
• ● The agent can see the calls in waiting so that he can wrap-up the current calls and attend the other callers in queue.
• ● Click 2 Call: Click on the customer’s number to initiate a call between the agent and customer.